Refund Policy

Payment Gateway Policy

SHABNAM TOURISM ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, SHABNAM TOURISM is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.

If you are more comfortable with giving your credit card information over the phone, you can call our Customer Service Centre on Toll Free ______________.

If you have any additional queries or concerns please email us and we will reply within 24 hours.

1. FLIGHT TICKETS

TERMS OF THE AIRLINES

  • The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
  • SHABNAM TOURISM merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
  • Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to SHABNAM TOURISM. As a facilitator SHABNAM TOURISM has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
  • Different tickets on the same airline may carry different restrictions or include different services and price.
  • The baggage allowance on given fare is as per the terms decided by the airline, and SHABNAM TOURISM has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

CODE SHARE

  • Some airlines enter into “code share” agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as “operated by” in the booking flow.
  • If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
  • SHABNAM TOURISM will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to SHABNAM TOURISM in the first place.

PRICING

  • The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, SHABNAM TOURISM reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
  • 1.3.2. To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

TRAVEL DOCUMENTS

  • It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, SHABNAM TOURISM shall in no way be held liable.
  • User understands that the information (if any) provided by SHABNAM TOURISM regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

USE OF FLIGHT SEGMENTS

  • In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario SHABNAM TOURISM has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

CHANGES TO EXISTING BOOKING

  • Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by SHABNAM TOURISM.
  • The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline’s policy and fare class, charges for changes or modifications to existing bookings may vary.

REFUND

  • Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to SHABNAM TOURISM receiving the same from the airlines. However, the convenience fee paid to SHABNAM TOURISM paid at the time of booking is a non-refundable fee.
  • All cancellations made directly with the airline need to be intimated to SHABNAM TOURISM, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the SHABNAM TOURISM service fee which is independent of the convenience fee as mentioned above.
  • The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SHABNAM TOURISM will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, SHABNAM TOURISM will credit the money to the same debit card.
  • In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

2. CHARTER

TERMS OF THE CHARTER COMPANY

  • Charter facility means and includes booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company.
  • The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher.
  • The User acknowledges that SHABNAM TOURISM merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company.
  • The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which 0 has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight.

FACILITIES ON BOARD

  • Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passengers , food etc. are as per the terms of the charter Company and SHABNAM TOURISM has no role to play in the same. SHABNAM TOURISM may facilitate the communication on the requests of the User to the Charter Company, however, fulfillment of those requests are entirely the prerogative of the Charter Company

CHANGES IN EXISTING BOOKING

  • Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alteration or modification to existing booking.

TRAVEL DOCUMENT

  • User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and SHABNAM TOURISM shall in no way be held liable for the same.

REFUND

  • Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to SHABNAM TOURISM receiving the same from the Charter Company. However, the convenience fee paid to SHABNAM TOURISM paid at the time of booking is a non-refundable fee
  • The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SHABNAM TOURISM will make an appropriate charge reversal to the same credit card; likewise if the User used a debit card, SHABNAM TOURISM will credit the money to the same debit card.

HOTELS

ROLE OF SHABNAM TOURISM

LIMITATION OF LIABILITY OF SHABNAM TOURISM

  • SHABNAM TOURISM acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
  • All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to SHABNAM TOURISM This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. SHABNAM TOURISM will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of SHABNAM TOURISM.
  • In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Goibibo.
  • At the hotel’s or SHABNAM TOURISM sole discretion on case to case basis, the User may also be provided with an option to make a part payment to SHABNAM TOURISM at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide SHABNAM TOURISM with correct credit or debit card details. SHABNAM TOURISM may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
  • Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
  • Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by SHABNAM TOURISM and solely at the behest of the Hotel.
  • In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide SHABNAM TOURISM with correct credit or debit card details. SHABNAM TOURISM may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • The Website may contain links to third party websites. SHABNAM TOURISM does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and SHABNAM TOURISMshall assume no liability for the same.
  • SHABNAM TOURISM is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
  • SHABNAM TOURISM does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
  • The linked sites are not under the control of SHABNAM TOURISM and hence SHABNAM TOURISMis not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. SHABNAM TOURISM is providing these links to the Users only as a convenience.

4. BUS

ROLE OF Shabnam Tourism

  • SHABNAM TOURISM only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. SHABNAM TOURISM also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
  • The bus ticket booking voucher which SHABNAM TOURISM issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
  • The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and SHABNAM TOURISM has no control over such information provided by the bus operator.

RESPONSIBILITIES OF THE USERS

  • Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
  • At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
  • Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
  • All tickets issued shall be non-transferable
  • User need to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

CANCELLATION OF TICKET

  • Cancellation of tickets can be done either through the User’s login in the SHABNAM TOURISM website or mobile application, or by calling on the customer care number;
  • Any cancellation is subject to such cancellation charges as mentioned on the ticket.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of  SHABNAM TOURISM.
  • In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, service fees as may be charged on behalf of the Cab operator, and any additional booking fee or convenience fee charged by  SHABNAM TOURISM.
  • In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.
  • Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).
  • In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.
  • Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
  • The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.
  • The travel allowance wherever applicable has to be paid directly to the driver.

6. TRAIN

COVID-19 Health Advisory

  • Catering Service is not available and catering charges are not included in the fare.
  • blanket and linen shall be provided in the train.
  • All passengers are hereby informed that downloading of Aarogya Setu App on their mobile phone, that they are carrying along, is mandatory.
  • You must have read the health advisory issued by my destination state. You accept and shall abide by the same.
  • मैंने अपने गंतव्य राज्य द्वारा जारी स्वास्थ्य सलाहकार को पढ़ा है। मैं स्वीकार करता हूं और उसी का पालन करता हूं।
  • To read other guidelines : ____________

ROLE OF SHABNAM TOURISM

  • SHABNAM TOURISM only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through SHABNAM TOURISM are subject to the applicable Terms & Conditions as set out by Indian Railways.
  • SHABNAM TOURISM has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
  • Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
  • Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of Goibibo.

RESPONSIBILITIES OF THE USERS

  • At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on SHABNAM TOURISM Site.
  • E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. SHABNAM TOURISMdoes not guarantee allotment of preferred seat/ berth.
  • Only passengers with a confirmed e-ticket are permitted to board the train.
  • Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
  • Please visit www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

  • SHABNAM TOURISM service charges are non-refundable
  • Bookings can only be canceled through the app or the website; offline cancellations are not permitted
  • The bookings made on SHABNAM TOURISM Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
  • Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of SHABNAM TOURISM charges
  • Railways may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by SHABNAM TOURISMAll customers are advised to check the latest railways policies for applicable discounts.

7. ACTIVITIES AND OTHER SERVICES

DEFINITIONS

  • ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
  • The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF SHABNAM TOURISM AND LIMITATION OF LIABILITY

  • SHABNAM TOURISM role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfillment relation is always between the User and the Activity Provider
  • SHABNAM TOURISMshall not provide pickup and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
  • SHABNAM TOURISM shall not be liable or responsible for:
    • Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
    • The health, safety and well-being of the User in the course of availing the Activity or thereafter;
    • Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
    • Any incorrect information provided by the Activity Provider.
  • The maximum liability of SHABNAM TOURISM will be limited to refund of booking amount which was received by SHABNAM TOURISM for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

  • The User agrees to comply with the terms and conditions of Activity Provider in addition to SHABNAM TOURISM User Agreement and Terms of Service.
  • The User will be required to present the booking / confirmation voucher issued by SHABNAM TOURISM in order to avail the Activity
  • The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
  • The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
  • The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
  • The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

  • Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
  • SHABNAM TOURISM may charge applicable taxes or service charge, convenience fees etc. wherever applicable. .